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Anupama Puthiyedath Admin & PD1

Riga, Latvia • Deloitte Alum
Connect / Hire
Riga, Latvia | EU Residence Permit (Work Eligible)
Deloitte USI Experience

Hi, I'm Anupama Puthiyedath.
Salesforce Administrator & CRM Specialist.

Salesforce and CRM professional with proven experience supporting international clients at Deloitte USI and TELUS Digital. Dual-certified as a Salesforce Certified Administrator and Platform Developer I, backed by a BSc in Computer Science and ongoing MBA studies.

Explore Experience Interactive Flow Demo
Deloitte
Enterprise CRM
2x Cert
Admin & PD1
MBA + BSc
Business & Tech
C1 Fluent
English Level
EU Work Authorized
AP

Anupama Puthiyedath

Salesforce Administrator – CRM

"Specialized in Salesforce CRM support, user onboarding, SLA resolution, case management, and seamless technical-to-business collaboration."

Riga, Latvia (EU Residence Permit)
puthiyedathanupama@gmail.com
+371 28012876
linkedin.com/in/anupama-sajeevan-99030a220
Connect on LinkedIn
CAREER TRAJECTORY

Professional Experience

Delivering frontline CRM support, issue investigation, user onboarding, and SLA management for international enterprises.

Product Support Specialist

Remote

TELUS Digital

June 2025 – May 2026
Provided customer and product support across email, chat, and phone channels with high satisfaction rates.
Resolved complex account and technical issues while strictly working within defined SLA requirements.
Investigated customer issues, pinpointed root causes, and escalated complex tier-2/tier-3 cases when required.
Maintained precise, audit-ready case documentation and customer interaction history.
Collaborated closely with internal engineering and operations teams to support rapid resolution and improve customer experience.
Managed high volumes of incoming customer requests with consistent accuracy, clear communication, and timely delivery.
SLA Adherence Case Management Multi-Channel Support Technical Investigation Escalation Management

Associate Analyst – CRM Support

Enterprise Clients

Deloitte USI • Bengaluru, India

Feb 2023 – Feb 2024
Delivered dedicated Salesforce CRM support to international enterprise clients, handling complex user requests and system troubleshooting.
Guided and assisted new users through Salesforce onboarding, access provisioning, and platform navigation.
Acted as a critical bridge of communication between non-technical business users and technical engineering teams.
Maintained detailed case histories, service documentation, and CRM data integrity.
Applied analytical problem-solving to isolate bugs, validate user permissions, and test fixes.
Collaborated within cross-functional teams to deliver consistent, client-focused Salesforce CRM consulting and operations.
Salesforce CRM International Clients User Onboarding Business & Tech Alignment Data Quality Deloitte Enterprise Standard
VERIFIED CREDENTIALS

Official Salesforce Certifications

Demonstrating both administrative leadership and programmatic development depth across the Salesforce ecosystem.

Active & Verified
ADM-201

Salesforce Certified Administrator

Comprehensive expertise in configuring Salesforce Orgs: User management, Organization-Wide Defaults (OWD), Profiles and Permission Sets, standard/custom objects, validation rules, Flow automations, and executive reports/dashboards.

User Security, Profiles & Permission Sets
Lightning Flow & Automation
Data Hygiene, Validation & Import/Export
Credential: Salesforce Admin Verify Badge
Active & Verified
DEV-450 (PD1)

Platform Developer I

Programmatic customization capability on the Lightning Platform. Proficient in Apex classes, triggers, Governor Limits, SOQL/SOSL queries, and data model extensions, backed by a strong Computer Science degree.

Apex Programming & Trigger Logic
SOQL & SOSL Query Optimization
Governor Limits & Testing Best Practices
Credential: Platform Developer I Verify Badge
INTERACTIVE SANDBOX

Interactive Flow Builder Simulator

Experience how my automated Lightning Flows execute logic, prevent human error, and route CRM records in real-time.

FLOW LOGIC PATHWAY TRIGGER TYPE: RECORD-TRIGGERED
salesforce-debug.log
Live Output
// Click "Run Simulation" above to execute this automation flow and view CPU timing and Governor limits...
EXPERTISE IN PRACTICE

Core Competencies & Skills

Key skills drawn directly from my consulting and support engagements.

Salesforce Administration

User onboarding, profiles, permission sets, role hierarchy, page layouts, validation rules, and org configuration.

Salesforce Platform & Dev

Apex triggers, classes, SOQL/SOSL queries, Governor limits, testing, and custom objects (Platform Developer I).

Issue Resolution & CRM Support

Troubleshooting system errors, root-cause analysis, user assistance, and timely issue resolution under strict SLAs.

Requirements Analysis & Testing

Eliciting user requirements, business-to-technical translation, validation testing, and quality assurance.

Data Quality & Process Improvement

Data cleansing, deduplication, documentation, and continuous workflow process optimization.

Jira & Client Communication

Agile sprint ticket tracking, client stakeholder engagement, and clear technical documentation.

ACADEMIC BACKGROUND

Education & Qualifications

Combining business administration acumen with a solid computer science and networking foundation.

2025 – ONGOING

Master of Business Administration (MBA)

Turiba University

Riga, Latvia

Focusing on strategic business management, international organizational leadership, and digital transformation.

In Progress
2019 – 2022

Bachelor of Science (BSc) – Computer Science

IHRD College of Applied Science

Kozhikode, India

Core algorithms, database management systems (DBMS), software engineering principles, and object-oriented programming.

Degree Conferred
MAY 2024 – OCT 2024

Diploma – Network Administration

CTDS India

Kozhikode, India

Networking fundamentals, IP routing, client-server architectures, and enterprise infrastructure security.

Certified
DEVELOPER CONSOLE SIMULATOR

Interactive SOQL Query Studio

Query Anupama's profile, credentials, and work history using native Salesforce SOQL syntax!

Sample Queries:
1 Record(s) Retrieved
GET IN TOUCH

Let's Connect & Work Together

Open to Salesforce Administrator, CRM Support, and Consulting opportunities across Latvia, the EU, or remote.

Direct Contact Info

Feel free to reach out directly via email, phone, or connect with me on LinkedIn.

Location Riga, Latvia EU Residence Permit (Work Eligible)
View LinkedIn Profile